1. Scope

This policy applies to every service provided by Infrabyss Technology Pvt Ltd ("Infrabyss", "we", "us"), including — but not limited to — website development, application development, cybersecurity engagements, IT consultation, digital campaigns and e-waste management. Where a signed Statement of Work (SOW) or Master Services Agreement (MSA) exists between Infrabyss and a client, the terms of that document take precedence over this policy in case of conflict.

2. Consultation calls and audits

Initial discovery calls, scoping conversations and un-priced consultations are complimentary and non-refundable (no payment is collected).

Paid audits (for example, a fixed-fee cybersecurity posture review) may be cancelled by the client at any point before work begins for a full refund. Once the audit has commenced — meaning any Infrabyss consultant has begun scoping, tooling or interviewing — the fee becomes non-refundable, but the resulting audit deliverable will be handed over to the client on completion regardless.

3. Fixed-fee project engagements

For fixed-fee engagements (website build, application build, e-waste collection drive, campaign delivery), the following refund tiers apply:

  • Before project kick-off: a client may cancel and receive a full refund minus any third-party costs already incurred on their behalf (domain, licence, ad-spend commitment, etc.).
  • During discovery / design phase (weeks 1–2): a client may cancel and receive a 50% refund of the fees invoiced so far. All deliverables produced up to that point (specifications, wireframes, design mockups) remain the property of the client.
  • Once build phase has begun: fees for work already performed are non-refundable. Any undelivered scope may be cancelled and its unpaid portion waived by mutual agreement.
  • On successful project delivery: the engagement is considered complete and fees are non-refundable.

4. Retainers and ongoing services

Ongoing retainers (managed cybersecurity, managed IT, monthly SEO or campaign management) are billed in advance for the coming service month.

  • Either party may terminate a monthly retainer with 15 days' written notice.
  • Fees already paid for the current billing month are non-refundable, but service will be delivered in full for the remainder of that month.
  • Annual retainers paid upfront may be cancelled mid-term with a pro-rata refund for unused months, minus a 10% early-termination administrative fee.

5. Third-party costs

Costs paid to third parties on the client's behalf are non-refundable once incurred. This includes domain registrations, SSL certificates, hosting, third-party software licences, ad-network spend, and hardware procured for e-waste management or infrastructure engagements. Where a third-party vendor offers its own refund window, we will pass through any recovery to the client.

6. How to request a refund or cancellation

All refund and cancellation requests must be made in writing to info@infrabysstechnology.com. Please include:

  • The name of the engagement or invoice reference.
  • A short reason for the request (not for judgement — it helps us improve).
  • Preferred bank account or payment method for the refund.

We aim to acknowledge every request within two working days and to process approved refunds within 10 working days to the original payment method, subject to bank clearing times.

7. Disputes

If you disagree with a refund decision, escalate the matter to info@infrabysstechnology.com with the subject line "Refund escalation". A director will personally review and respond within seven working days. All disputes will be governed by the laws of India and subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar, Uttar Pradesh.

8. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the latest revision. Material changes will be communicated to active clients over email; the version applicable to any engagement is the one in force when the SOW was signed.

Contact: Infrabyss Technology Pvt Ltd · A 720, 7th Floor, Nx-One, Techzone-4, Greater Noida West — 201301 · info@infrabysstechnology.com · +91 9368 702 495